Help & FAQs

The WISE website does not require a login to view most of the site content. If you have an active membership, you can access your personal portal by clicking on the yellow Member Login button at the top of the Home Page. Your username is the email address you used to join WISE, and the password was created by you when you signed up.

For detailed, printable instructions click this link: Logging on to the WISE Website

Once you are logged on, you will be able to view your personal portal, which displays your current membership status, class registrations, and user profile information.

If you do not yet have a password for the WISE website (or forgot it, which happens), click the yellow Member Login button, and select the Click here to reset or create new password link that appears near the bottom of the form.

Follow the prompts to enter the email address associated with your account, and we'll email you a link with instructions to update/create your new password.

For detailed, printable instructions click this link: Logging on to the WISE Website

Currently, there is no way for you to cancel your own course or event registrations. But, not to worry! Simply email the WISE office and we will happily take care of it for you.

This is a known issue with class registrations. When you register for a course, you are offered the chance to add the course information to your personal calendar (Google, Outlook, or other). When adding the course, however, only the first class date is added. You will need to add the remaining class meeting dates individually.

Do not worry; WISE has got your back on this one. To begin, we highly encourage you to view this printable guide which addresses most Zoom-related questions: Zoom User Guide

If you do not find an answer in the user guide, or would like some more help with Zoom, please email or call the WISE office for personalized assistance. After all, it's our job to make sure you have everything you need to be a successful member!